We want you to know that we value our customers and believe in being transparent with our refund policy. We understand that sometimes there may be issues with your pre-made floral arrangement, and we're here to help in any way we can.

While our arrangements are made with specific flowers that can't be customized, we're happy to replace any flowers that don't last as long as they should. Just take a picture of the unsatisfactory flowers and email us at [email protected] with your information. We'll get back to you promptly to resolve the issue at no additional cost.

We also want to ensure that your flowers last as long as possible. Please follow our floral care instructions, which you can find here. We believe that these instructions will help you keep your flowers looking fresh and beautiful for as long as possible.

Thank you for choosing our store for your floral needs. We're committed to providing you with the best quality products and services possible. Please let us know if there's anything else we can do for you!